Great Product lacking customer support

So a bit of background… I’ve used several past versions of LT Pro and as I work for an airline I guess I’m a bit of a power user. I really do love the program itself. It’s completly customizable and you can add as much or as little details as you please to each flight. This new version is essentially a new look to the previous and I didnt complain about the subscription as I like the product. That said, I have sent three to four emails since early November and only recieved one reply. This has always been the achilles heel to owning this software. It’s incredibly frustrating. Since I can’t get into an actual two-way communication with Coradine, I can only hope they read these reviews and vastly improve the interaction with their customers. The product gets 5 stars, and the customer service a 1.

goboe about LogTen Pilot Log