Good but overpriced app with very little customer support

I have been using this app for quite awhile and I actually love it. But, as mentioned elsewhere here, the price for existing customers is over the top. And when you need customer support you have to wait days for a response. For the price paid I should be able to get something other than a generic response that directs me to tutorials that don’t solve the problem. Newsflash: I am the customer with an app that continually crashes. Customer support needs to learn a few things. As it stands now I have a worthless app that I am paying good money for. I guess I am the stupid one here.

Jayson T Shelton about LogTen Pilot Log