LogTen Pilot Log App Reviews

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Great Product lacking customer support

So a bit of background… I’ve used several past versions of LT Pro and as I work for an airline I guess I’m a bit of a power user. I really do love the program itself. It’s completly customizable and you can add as much or as little details as you please to each flight. This new version is essentially a new look to the previous and I didnt complain about the subscription as I like the product. That said, I have sent three to four emails since early November and only recieved one reply. This has always been the achilles heel to owning this software. It’s incredibly frustrating. Since I can’t get into an actual two-way communication with Coradine, I can only hope they read these reviews and vastly improve the interaction with their customers. The product gets 5 stars, and the customer service a 1.

HORRIBLE CUSTOMER SERVICE!!!

I have read through the reviews and was very relectant to upgrade from logten pro 6 to version X. I have been using logten pro for many years. The fact I am FORCED into an upgrade at full price in order to work with icloud is absurd. With all of that being said - iCloud sync did work across my devices after upgrading. (although it wasnt really upgrading was it? It was a NEW PURCHASE)

Dont believe the liars!

So, this version of LogTen Pro for Mac was introduced and it was supposed to be "free" (only yearly/monthly subscription to sync with iOS). Two weeks later they decided to charge $90 for the Mac app itself. Now its $150. Today, the subscription is $50/year. What is it gonna be next month? Next year? In two years?

Log Ten Pro X Complete Rip off

Company has jacked around with prices and no longer allows you to even restore the version 6 which we all paid for up front.. Now pushing us back into an expensive desktop app which we already own and then subscription. Find an alternative to this software. Version 6 was priced perfect, worked great and should still be supported vs taking it out of the store. If you have a phone with the old version you can simply use itransfer to move your old app (that you already own) to your new phone.

Good logbook but has han pricing issues

This logbook is very easy to use and makes things convenient if you have apple products. The product work seamlessly with your iphone and Mac making logbook entries a breeze rather than a chore. People have a number of issues with the pricing of this product and their frustration is valid. The old version was pay once and your are done. Now its a subscription service which does work out to be better in the long run. I understand how people are now upset because the new pricing model was rolled out poorly and people who had just bought into the old software were left with somthing that was expensive and worthless. Nevertheless the product is the best I have found on the market and its worth the subscription cost.

Works Wonderfuly!

Works great! It does everything it should. Can set up easily, and has plenty of options. Easy to use, and beautifuly designed. Great Job!

Pro App and Support

This software is the best logbook software out there. It gives you a lot of choices to customize it. I’m a fractional pilot who uses this software not only to log flights and various types of time, but for airlining and duty time tracking. I use the trip and expense tracking capability to keep track and maintain reports. I also sync with an iphone for use on the go. I love the ability to export my trips and flights as iCal items and add them to my calendar. It all works out great. And the support is awesome. I have used this software since 2007 and upgraded to each version as it came out. This release seems to be the most significant and it has been the program any pilot shouldn’t do without. I have had to submit my logbook to their support staff on three occasions. One or two of those were my data entry errors and another was due to errors that came up when a new release was issued. In every case, it was super easy to submit my data file along with a description of the problem. Support staff quickly got back to me and I had the corrected datafile back to me within two days. I can’t say enough for their people. They are truly interested in making the product great. The fact that I can buy the software through the Mac App store and install it on any computer and multiple times is very valuable.

Used to be the best

I’ll keep this relatively short and to the point—LogTen Pro was a great piece of software when it was initially released many years ago, but the updates have consisted of minor incremental improvements and prettification...at a very high price point. Still, it has historically been worth the upgrade, as often the updates were coupled with small but indispensible feature improvements, like initial iCloud sync. However, with LogTen Pro X, that all changed. Using the shift in storage between the old iCloud Sync and the new iCloud Drive as a springboard, Coradine moved to an outlandishly expensive subscription-based pricing model, refusing to update the old version of LogTen to support the new iCloud Drive. If you wanted to upgrade to Yosemite, you were forced to either agree to subscription pricing or simply not use iCloud sync. The simple fact is that there haven’t been any updates between the last version and this one that were worth of paying a nominal fee for, much less $50/year. A subscription model for utility software with no service backend makes no sense whatsoever—there is no ongoing cost to Coradine for use of their software. The argument that you’re paying for future updates is an absurity in any rational economy, and it’s not how software works. Coradine has clouded the waters by initially referring to the Mac version as ‘free’, then saying $99 ‘for life’, and insisting that they’re only charging for the app version… which they’ve reduced the cost of to a ‘mere’ $50/year after the users revolted. The simple fact is that now that users are locked in to LogTen, many with many thousands of hours logged, Coradine appears to be banking on the fact that they’ll be reluctant to switch away from even a punitive pricing model. Now for the ugly part—There are long standing bugs and instabilities that have been reported and yet gone unaddressed for several major versions. There have been few useful features added in recent memory, outside of some updates to address rule changes and some glitzy stuff. Attempting to set LogTen up on a new machine today, I’ve run across numerous glitches that have required restarting the program, changing preferences and then changing them back, and so on. Currently, the entire app hangs when I try to go into the ‘types’ section to get my total time for an airplane type. $50 per year? I’d be unhappy if I’d paid $50 “for life” and these issues had gone unaddressed for this long. Coradine needs to fix their pricing and their product. If they want more money from existing users, they need to give those users some reason to upgrade rather than a requirement to continue to pay for the same software. My previous review came with a five star rating, but I’m sorry to say that I must rate this version at one star.

Log Ten Pro X

I have to agree with a lot of the reviewers complaining about the subscription pricing instituted for the iPad and iPhone apps. I grudgingly paid the $99 cost for the Mac program, but there is no way I will pay a $30 one-time fee along with a $50/yr “subscription” for the mobile apps. There is simply not enough functionality to justify the cost. I don’t really need the electronic signature pad and syncing just isn’t all that big of a deal to me, with the realtively low amount of flying I do. The main reason I went with LogTen Pro was that it was a native Mac program. I happily used Windows based Logbook Pro running in Parallels for a number of years. It did a fine job as a logbook and had a MUCH better method of tracking currency, including BFR and Medical, for each class, cataegory, and day/night. LogTen pro runs reasonably quickly, has been pretty relaible, and has a solid basic logbook functionality. I think the currency tracking function is very weak because it is hard to configure. I would also like better control of the columns displayed in the Logbook screen. The slew of reports available are generally useless to me as I am not a professional pilot. I am still reasonably happy with the Mac program (would probably rate it 3 stars), but I refuse to buy into the mobile pricing model. No more money from me,unless something improves.

Do Not Support Coradine

Don’t support subscription-based pricing. To put things into perspective, ForeFlight is $100 per year and they update the app RELIGIOUSLY. Coradine is asking you to shell out $50/year for an app that simply logs flight time. And, if you’ve used their software in the past, you know that they rarely ship updates and are always way, way behind the state of OS X and iOS. Do not support this company until it changes its policies and offers fair, one-time prices.

Unacceptable subscription model

Buying this software is the equivalent of adding a never-ending monthly bill to your life, all just to use a logbook! The worse part is that if you upgrade, you will have to pay the subscription just to be able to add new flights, so be careful about upgrading. I can not imagine spending more than $2500 on logbook software over a lifetime (including initial and subscription costs). Ludicrous and very disappointing! This is NOT $2500 software!

Well worth the expense for a professional pilot

This is an outstanding software program for a professional pilot. As for the complaints about subscription based software….these businesses need to cover their overhead! It costs a lot of money to pay developers and respond to customer issues. The world of apps is changing and expecting “free” functional, supported and updated software is not possible with today’s comepetive market. So please get over the subscription based business model. It is here to stay. For the occasional GA pilot who flies the same airplane VFR less than 200 hours a year, you are better off using Google sheets to keep track and/or a pen and paper. If you are trying to become a professional pilot, you should definately get this program. During the application process your employer will ask you to seperate your flight time into mulitple categories. This program is the quickets way to do that and fill out your resume. I am an airline and military pilot. This is the best program that lets me track of everything quickly and accurately right after my flight on my iPhone or iPad. Yes, this program has issues like every other software program in the world. Now that they have moved to a subscriptioned based model I expect they will have more money to respond to customer issues.

Excellent program that threw legacy users under the bus

Ive used logten pro for the last couple of years and have been very happy with it. Good program, excellent support, and made importing info from my last electronic log a breeze. However after upgrading to Yosemite icloud syncing was broken and the only fix according to their support people was to upgrade to logten pro x for the princely sum of $100. Thats a hell of a price just to get one feature to work again. I had planned on getting the iOS app but after having to shell out the cash for the upgrade, plus their bizzare subscription method of buying it I won’t be doing that.

Go elsewhere for your logbook needs

I don’t ever write app reviews but I felt that Coradine needs to own up to their performance, or lack thereof, on this app. I upgraded from LogTen Pro version 6.5 and was thoroughly disappointed. First off, the app is severely overpriced. If you go with the mobile app (which I elected not to based on the price) you are essentially paying a subscription-based fee merely to have iCloud syncing between your phone and laptop. As for the app itself, mine won’t even perform the most basic of tasks. I lost all of my totals, smart groups, and currency numbers upon upgrading, despite following the instructions on transferring all of my information from version 6. Luckily I was still able to view all of my flights for safe transfer to another platform. They require you to jump through plenty of hoops to get technical support and there isn’t even a phone number I can call for help. I felt as if once they get paid, they don’t care about anything else. For logbook apps on a Mac I would look for other options. I quickly switched to another app myself. I will never spend another dime on Coradine software, which is a shame because until I upgraded I had nothing but success.

Best Logbook Software

I’ve created logbooks in Excel, Access, and used other logbook software. This is by far the easiest to use. I’ve been slowly logging my 10 years worth of flight time and the process (data entry) is much cleaner than other programs I’ve used. It took me a few hours to figure out the best way to configure the program for my needs, but once I had a system down I was very pleased! Currently I fly Part 121 and I can copy/paste my schedule and come back after a trip and enter the IN/OUT times, indicate whether I was PM/PF, log actual time and approaches, and the rest is automatically calculated (TT, Night, Landings, XC, Etc). It’s wonderful… Reports are easy to generate and I’ve asked questions directly to Corradine with a response a day or two later. I do see a lot of people complaining about the Pricing… I just use the software on my Mac just fine without the iOS App (I couldn’t justify spending the extra cash for that).

Nice product, but dissapointed with the company

I really love this log book. I pull out my phone after each leg when the brake is set and pop the times in my phone… well not any more. Now it appears we have to pay a subscription just to use the mobile app?!? It’s crazy, the money I have spent in the past on this logbook for my computer and iPhone, now I pay another $99.00, and am being asked to pay additional money just to put the times in as I arrive the gate? I really disagree with this and hope this company thinks otherwise. This used to be a program I would recommend to the person sitting next to me, now I will steer them clear unless they want to pay money every year just to use their software like the multitude of other non subscription e log bok services out there. Again, I really have found this to be a great product, just can’t disagree more with charging loyal customers a yearly fee to simply and easily insert the times on a mobile device before transfering to the desktop computer. I can no longer spread the good word of LogTen Pro.

Disappointed

I paid the large sum of money to put this on my desktop and iPhone for syncing. I figured you get what you pay for! Wrong. I am extremely unimpressed by the schedule importer. I switched from Logbook Pro and I fully regret doing so. If you are considering the same, I would highly recommend sticking with Logbook Pro.

Excellent Product

I’m a regular GA pilot in that I fly more than 100 per year. I use my airplane (Lancair Legacy) for a number of different activities. Mostly it is to get around to see customers and clients. I’ve really needed a log book that didn’t require me to do manual entries. I disagree with those who don’t want to pay a subscription. It is like paying an assitant to do this work for me, much cheaper than having an employee take care of this. Frees me up to do what I want to do. I’m still getting used to it, but this latest version looks like it is automating even more things (e.g. the Fly Now section). Keep up the good work.

Price Gouge

There hasn’t been any new additions to the software since its original version LogTen Pro. $99 is a cry for help from a failing company. LogTen Pro X has been a sour experience since the beginning and the reviews prove it. Stay away from Coradine unless you like spending money foolishly.

Never again

I got strong armed into buying this product after I had already paid an outrageous amount for LogTen Pro 6.5. I will finish updating my logbooks after spending another $100 but rest assured, I will never, ever, ever buy software from Coradine ever again and I will no longer promote their products to any of my students, any of my fellow flying club members or in any of the classes I teach.

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